Introducing our New Online Permit Portal!
How to Start
1. Register for a user account with the permitting software, if you do not have one already. This is a cloud-based interface that may be accessed from any type of computer, hand-held device or web browser.
3. Fill out the application and upload required documentation in PDF format. You will have the option to save an unfinished application and complete it at a later date.
4. Once submitted, an email link to a copy of the application will be available to you.
5. A cursory check of the application will be conducted only to assess its completeness – this is not a review of the merits of the application. Additional documentation can be uploaded directly by the applicant at any time.
Please check your emails regularly for notifications sent by the permitting software to the email address you registered your account with. All written correspondence with City staff should be conducted through the permitting software and not by emailing directly to their city email address – this allows other staff to understand the application status. Correspondence requires logging back into the online permitting portal and using the ‘Comments’ section.
The Department of Permit Coordination is responsible for overseeing the necessary actions needed by all municipal departments to properly address permit applications submitted by the public. The Department also monitors permitting activities and coordinates enforcement activities of these various departments, which include Building, Zoning, Engineering, Fire Marshals, Health and Public Utilities. This process ensures that all departments work in collaboration with each other, as well as with land use boards and commissions. All permit applications and enforcement activities are handled fairly and efficiently while balancing the needs of developers with those of the general public. Staffed by a Director/ZEO, Customer Service Manager/ CZET, two full-time and one part-time Customer Service Representatives and a Clerk Typist, the Department has the authority to prioritize as well as establish timetables and deadlines for review and subsequent action on permit applications by the municipal departments.
With a Customer Service staff waiting to greet them, visitors to the Permit Center can explain their project and our staff will provide the guidance and proper paperwork for the project. For the public’s convenience, the Permit Center has combined different permits onto a project type so that all required plans will be submitted with that one application. The permit center will then disseminate the documents and route to the appropriate departments. Progress of all your applications can be monitored on the department website. Customer service will contact applicants with any requests for more information so that permits can continue to be routed in a timely fashion. Upon final approval, applicants will return to the permit center to pay, bond and receive the necessary permits. All inspections required for your project will be reviewed and scheduled by the Center. One centralized inspection number ensures a smooth closeout of a project and avoids redundant or skipped inspections. When all permits are closed, the center will complete the process by having the Zoning Officer and Building official issue certificates. The Permit Centers ultimate goal is to remove the stress and intimidation sometimes experienced as an applicant plans a project. Visiting with the permit center is not a guaranteed “yes,” but applicants will leave with the satisfaction of knowing that they are important to us and we do care. From small residential project to multi-million dollar commercial jobs, the Permit Center provides individual attention to homeowners and contractors alike from submittal to completion.
Danbury is currently enjoying a healthy mix of commercial and residential projects; an unprecedented surge in downtown development is a good example. Spurring on this new downtown development is Greystars recent completion of Kennedy Flats: a 374 luxury units, CIFC has finished and occupying 46,000 sq. ft. of medical office space at the old police station and Naugatuck Valley Community College has expanded their presence in the heart of the city. New projects are currently working their way through commissions that will continue this new growth. Navigating the approval process can be very complicated; The Permit Center will continue to partner with our residents and approved developers to continue to ensure smooth operations and our future economic success. In the past few years many towns and cities have visited our Permit Center with the intent of modeling their permitting system after the City of Danbury’s. This high standard we have set for other cities to follow is due to the efforts of all permitting Departments and their commitment to better serve the City. We are fortunate to have such a competent group in the Permit Center including all of the Inspectors, Officers, and Marshals serving the City. They have all made a tremendous impact on service and overall City Operations.
Department Statistics for Fiscal Year 2017-2018
Issued over 5,400 permits. Processed over $2,000,000 in fees. Scheduled over 13,500 inspections. Issued over 400 Certificates of Compliance Issued over 550 Certificates of Occupancy. Received and released over $1,000,000 in bonds.