The Department of Permit Coordination is responsible for overseeing the necessary actions needed by all municipal departments to properly address permit applications submitted by the public. The Department also monitors permitting activities and coordinates enforcement activities of these various departments, which include Building, Zoning, Engineering, Fire Marshals, Health and Public Utilities. This process ensures that all departments work in collaboration with each other, as well as with land use boards and commissions. All permit applications and enforcement activities are handled fairly and efficiently, while balancing the needs of developers with those of the general public.
Staffed by a Director/ZEO, Customer Service Manager/CZET, two full-time and one part-time Customer Service Representatives and a Clerk Typist, the Department has the authority to prioritize as well as establish timetables and deadlines for review and subsequent action on permit applications by the municipal departments.
So what is the Permit Center really about?
Service Safety Simplicity
With a Customer Service staff waiting to greet them, visitors to the Permit Center can explain their project and our staff will provide the guidance and proper paper work for the project. For the public’s convenience, the Permit Center has combined different permits onto a project type so that all required plans will be submitted with that one application. The permit center will then disseminate the documents and route to the appropriate departments. Progress of all your applications can be monitored on the department web site. Customer service will contact applicants with any requests for more information so that permits can continue to be routed in a timely fashion. Upon final approval, applicants will return to the permit center to pay, bond and receive the necessary permits. All inspections required for your project will be reviewed and scheduled by the Center. One centralized inspection number ensures a smooth closeout of a project and avoids redundant or skipped inspections. When all permits are closed, the center will complete the process by having the Zoning Officer and Building official issue certificates.
The Permit Centers ultimate goal is to remove the stress and intimidation sometimes experienced as an applicant plans a project. Visiting with the permit center is not a guaranteed “yes, but applicant’s will leave with the satisfaction of knowing that they are important to us and we do care. From small residential project to muli- million dollar commercial jobs, the Permit Center provides individual attention to homeowners and contractors alike from submittal to completion.
Danbury is currently enjoying a healthy mix of commercial and residential projects; an unprecedented surge in downtown development is a good example. Greystar has recently completed Kennedy Flats: a 374 luxury unit development, CIFC is currently constructing 46,000 sq. ft. of medical office space at the old police station and Naugatuck Valley Community College had expanded their presence in the heart of the city. Navigating the approval process can be very complicated; The Permit Center will continue to partner with our residents and approved developers to continue to insure smooth operations and our future economic success.
In the past few years many towns and cities have visited our Permit Center with the intent of modeling their permitting system after the City of Danbury’s. This high standard we have set for other cities to follow is due to the efforts of all permitting Departments and their commitment to better serve the City. We are fortunate to have such a competent group in the Permit Center including all of the Inspectors, Officers and Marshals serving the City. They have all made a tremendous impact on service and overall City Operations.
Department Statistics for Fiscal Year 2016-2017
Issued over 5,600 permits.
Processed over $3,000,000 in fees.
Scheduled over 15,000 inspections.
Issued over 450 Certificates of Compliance
Issued over 600 Certificates of Occupancy.
Received and released over $1,000,000 in bonds.